Terms of service

Caseload is licensed on a per-seat basis. Each individual who uses the service must have their own unique account. Account sharing is strictly prohibited for the following reasons:

• Audit trail integrity: every record, approval, and action is attributed to an individual user. Shared accounts corrupt the audit trail, which may result in regulatory non-compliance (CQC Regulation 17, BCC SEAQAS standards).
• Professional accountability: the named author of a KWSN or record approval takes professional responsibility for its content. This attribution is meaningless if multiple people use the same credentials.
• Safeguarding: safeguarding flags and escalations are routed to the correct supervisor based on who raised them. Shared accounts break this chain.

We monitor session activity including device fingerprints, IP addresses, and concurrent usage patterns to detect potential account sharing. Detected sharing results in an alert to the organisation administrator. Persistent violations may result in account suspension. The subscribing organisation is responsible for ensuring each worker has their own credentials.

• Use the service only for legitimate social care documentation purposes.
• Do not share login credentials. Each worker must have their own account.
• Do not attempt to bypass security controls or access other organisations' data.
• Report any suspected data breach or security incident immediately.
• Ensure all users in your organisation are trained on data protection obligations.